Common Faith — Return & Refund Policy

Because our hats are released in limited drops, all sales are final unless your item arrives damaged or defective. We want you to love what you ordered, so if something isn’t right, we’ll make it right.

Damaged or Defective Items (30-Day Policy)

If your hat arrives damaged or defective, you can request a return or replacement within 30 days of delivery.

To qualify:

• You must notify us within 10 days of the delivery date.

• The hat must be unworn.

• Photo evidence of the issue is required before we can approve the return.

Once approved, we’ll email you a prepaid return shipping label. (Please note: we provide the label only — not packaging.)

Original packaging is recommended but not required.

What Happens After Your Return Is Approved

Once we confirm the defect, you can choose one of these options:

1. Replacement Hat
   If we still have your style in stock, we’ll send a replacement at no extra cost.

2. Store Credit
   We’ll issue store credit plus an extra 10% bonus of the item’s value.

3. Refund
   We’ll refund the original payment method for the item.

When Returns May Be Denied

We reserve the right to deny a refund or replacement if the returned hat:

• arrives excessively worn,

• shows signs of misuse or damage not mentioned in the original claim.

Shipping Issues

If your package is lost, stolen, or marked as delivered but not received, the customer must file a claim directly with the shipping carrier. We’re happy to help point you in the right direction, but carrier claims must be handled by the customer.

Return Shipping Timeline

After we email you the prepaid return label, you’ll have 7 days to ship the item back.

Order Cancellations

Orders can only be canceled before the item ships. Because our drops are limited, we cannot cancel orders once they have left our facility.

Non-Defective Items

Due to the exclusive nature of our hats, we do not accept returns, exchanges, or refunds for non-defective items.